Frequently Asked Questions
Welcome to the Delcam RP website. We've taken some time to make the site as easy to use as possible, please find some frequently asked questions below...
How do I get started?
The website has been designed to make the process very easy.
How could RP benefit me?
Using Delcam’s Rapid Prototyping services you can benefit in a number of ways:
*Delcam Advantage customers receive a 50% discount on all uploaded models.
How can I receive a discount?
Delcam have many options available to receive discounted models.
See links below to find out more or go to the pricing page.
How do I get a quotation?
It is possible to receive an instant on-line quotation from our web-site. Enter the files for uploading and Delcam will calculate and clearly display the final price before uploading begins. Once the price has been agreed the site will guide you through the payment process.
Alternatively if you cannot find what you are looking for you can send us your image along with your contact details and we will send you a quotation.
What types of files can I send?
It is possible to send files in any type of 3D format, through our secure ftp site. STL files will be the standard exchange format. When using PowerSHAPE-e (free Delcam CAD software) a 33% discount is available for models using this format.
What happens once I have placed my order?
Once the order has been placed confirmation details of the upload will be sent via e-mail advising you of the unique tracking number. During the RP process it is possible to monitor the items through to dispatch. When the items are ready for dispatch you will receive tracking details of the parcel via e-mail enabling tracking of items at all times.
How long does it take?
After successful upload of your order we will process the 3D data and return the finished wax/resin model to you within 48 hours (working days only, excluding Bank holidays and the festive season). Your model will either be sent to you using Royal Mail special delivery or FedEx depending on your location.
Where do I get my RP model cast?
It is up to you where you decide to have your items cast. The wax resins can be cast with other wax models, on the same tree, and by any casting company. If you prefer you can add the caster of your choice to the delivery section of your order and we will ship direct to this address.
Separate casting instructions and burnout cycle information is availible here.
* Offer applies to any Delcam customer holding a current Delcam Designer or ArtCAM JewelSmith license.